Head of Customer Experience

São Paulo, State of São Paulo, Brazil · Operations


QuintoAndar is a technology company that enables a seamless rental experience from searching to closing. We strive to contribute to a movement we call the ‘renting lifestyle’ - a world in which renters and property owners have the flexibility to move, to live abroad, to change cities, and be happier by living closer to work. To make this a reality, we focus on our mission of making the renting process “fácil e gostoso” for everyone involved.

Through intensive use of technology and design, we are reinventing the entire industry, from one end to the other, to allow the kind of customer experience that we wish for ourselves. As a result, we are creating a new business model that is unique in the whole world and that will revolutionize the real estate industry.

What we are looking for:

As manager of Customer Experience and Mediation, you will be responsible for conducting QuintoAndar´s customer support to the next level. You will be leading our increasing support team, defining guidelines that guarantee balance between Tenants and Landlords and solve their problems in a efficient and creative way. The challenge of this position is help creating a client centered culture, partnering with Operations and Product departments and improve quality while motivating and capacitating our team.

At QuintoAndar You Will

Your Key Responsibilities Will Include


Please come talk to us if you fulfill these:

Language and location:

We are a Portuguese speaking company. This is written in English because (1) we value diversity and would welcome foreign candidates, and (2) if you are Brazilian you need to be fluent in English in order to learn the most from the whole world.

Our office is in Sao Paulo, at Av Paulista, near 'metrô Consolação'.


Working here is cool AND you get the following:

Competitive salary package.

Meal allowance ("ticket refeição and/or ticket alimentação").

Fuel or public transportation allowance.

Good health

Dental plan (optional)

Life insurance

Subsidy for daycare

Subsidy to sports practicing (gympass)

Free beer every Friday

Very fun, collaborative, and fast-paced work environment - full of smart and ambitious people.

Our recruitment process starts at the application form! If you really wish be a part of our team, endeavor to do well at this stage of the process. We analyze all the candidates individually. Yes, we do read all applications and we’ll reply even to those who won't follow the process.

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